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Simplified Work Order View
Boosted Tech Support Agents efficiency through an optimized user flow redesign.
My role
User Research,
Product Design,
Usability Testing
Team
Product Managers, Solution Architect, Tech Strategist, Dev Lead, Business Leads and Product Design
Tools
Figma, Miro, Figjam, Excel, Microsoft Forms, Notion
Duration
2024
As a product designer, I redesigned the Tech Support Agent's Work Order Creation page with user feedback and business requirements in mind. Resulting in an intuitive interface, optimized user flow, and new page layout that reduced clicks by almost 50%.
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